FREQUENTLY ASKED QUESTIONS

HOPEFULLY, WE COVERED EVERYTHING BUT JUST IN CASE THIS PAGE IS SURE TO HELP YOU OUT.

What is private basketball training?

Private basketball skills development training offers clients the opportunity to engage in one-on-one sessions with a dedicated trainer. Throughout these sessions, clients benefit from the exclusive focus of the trainer, addressing a range of skills to enhance basketball IQ, on-court abilities, and overall confidence.

How far are you willing to travel?

I'm based in the Lehigh Valley. I am willing to travel 10 miles from my place of residence for a training session.

Where do you conduct your training?

I currently conduct my training at a gym in Bethlehem, PA. Additionally, during the warmer months, I train at local parks in the area.

What's your availability?

My schedule fluctuates throughout the year, and due to the increased demand for my services, there may be times when I am not available. If this occurs, you have the option to join a waitlist, and you will be informed of any openings resulting from cancellations throughout the week(s).

How long are private sessions?

Sessions are an hour in length. If you arrive late to a session we will proceed to train for your scheduled time slot.

Can you explain private training (2+ particpants)?

Private training (2+ participants) is designed for families that have multiple children who wish to train together at the same time. Please refer to the "in-person training" page for pricing options.

What if something last minute comes up and I have to cancel my session? (Cancellation Policy)*

Please refer to our cancellation policy below.

How do I make a payment for my session or package?

I accept Venmo, cash, check, and can also send you an invoice via PayPal which you could pay with a debit/credit card.

I have 2 or more children that are interested in training. Can they work together?

Of course, they can. I would ask that the siblings be similar in skill because we can hinder one's growth if they are more advanced. Please refer to the private training (2+ Participants) pricing packages on the in-person training page.

How do I schedule a session?

Booking a session is done exclusively online with the schedule being released Sunday at noon. Priority for selecting available training slots is given to clients who have purchased training packages, followed by any clients interested who want to purchase an individual session for that week.

What do we work on during our hour session?

Each session is tailored to the client's specific needs. We can work on your overall game together ex. ball handling, footwork, shooting, etc.

Is there any type of deposit required for private training?

Yes. Clients who purchase sessions on an individual basis will be required to submit a $40 deposit to secure their training slot. This deposit will partially cover the cost of the session. Your remaining session balance can be paid by Venmo, cash, check, or invoice via PayPal.

What should I bring to group training?

Attendees are encouraged to bring water or sports drinks, a basketball, and basketball sneakers to group training sessions. Additionally, they should come with a readiness to learn and step out of their comfort zones!

Underdog Sports Policy

At Underdog Sports Basketball Training LLC, our primary goal is to deliver unparalleled service to our community. To maintain this exceptional standard, we kindly request everyone to adhere to the rules set forth by Underdog Sports. By doing so, we can ensure a positive and enriching experience for all involved.

PURCHASED PACKAGES: Once a package is purchased it is non-refundable and non-transferable (to other clients). Please note the expiration date upon purchasing (8 months from the date of purchase). Anything purchased before March 15, 2020, will not expire due to the Pandemic.

After completing a training package, clients have two weeks from the date of their last session to renew their commitment and pay the invoice for the new training package. Failure to do so will result in the client losing their spot on the Underdog Sports Basketball Training LLC private training roster.

Clients must redeem at least (1) training session per calendar month. If they fail to do so, (1) session will be deducted from their purchased package or until all sessions are redeemed.

In cases of sudden serious illness, family emergencies, or client injury, the monthly minimum session requirement will be waived. Additionally, the requirement will be waived in circumstances where clients' sessions would be canceled due to inclement weather or unforeseen gym closures. Please inform Underdog Sports Basketball Training LLC for final discretion.

PRIVATE TRAINING (DROP-IN): Clients who purchase private training sessions on an individual basis will be required to pay a deposit to secure their session timeslot. Regarding cancellation, please refer to our late cancel/no-show policies.

GROUP TRAINING: All participants are required to pre-register to secure their spot. Drop-ins for group training sessions may not be accommodated if the sessions are fully booked. For information on cancellations or no-shows, please review the policy outlined below.

GRADE POLICY: The client's new academic grade will take effect immediately upon the conclusion of the current academic school year or by June 10th, whichever comes first.

LATE CANCEL/NO-SHOW POLICIES FOR ALL TRAINING:

All Training

A spot is reserved for every athlete who has pre-booked a session.
If you cannot make it to a session you've reserved, you can cancel it up to 24 hours before the scheduled start time to qualify for a refund or credit towards your package. This policy applies to Private Training, Group Training, Training Packages, Camps, and Clinics.
- Failure by the client or guardian to notify Underdog Sports Basketball Training LLC of a training session cancellation will result in automatic forfeiture of the session, with no eligibility for a refund.

Private Training

If a cancellation occurs within 24 hours of the scheduled time, the deposit is non-refundable. For cancellations or rescheduling outside of this 24-hour window, please contact Underdog Sports Basketball Training LLC. (Applicable to drop-in sessions only).
Clients who purchase a training package will be granted a single emergency cancellation that can be utilized for cancellations exceeding the 24-hour timeframe.
- Once the 24-hour window has passed, any cancellation will lead to deducting that session from your package. (In the case of an already used emergency).

Group Training

Please consult the "all training" section for details regarding the cancellation policy on group training.
Clients are allowed to reschedule their slot for group session training. Should the need arise to reschedule a specific training slot, it is recommended to do so only once.
- Repeated rescheduling of specific training slots may lead to forfeiture of the session. Please inform Underdog Sports Basketball Training LLC for final discretion.